Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime so you can get back to work fast.
Features
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Onsite repair |
| Duration | 1 year |
| Response time | 4 hour response |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 12 |
| Warranty type | P |
| Service features | When an issue requires in-person assistance, we’ll be on our way the very same business day[1] to begin working on your device and get you back up and running as soon as possible.; We’ll replace any parts or materials required to get your hardware... |
| Service features, header | Remote problem diagnosis and support; Onsite hardware support – same business day[1]; Replacement parts and materials included; Escalation management; Coverage for all HP branded components; Work to completion |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Warranty coverage | Post warranty |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |