Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP 8-hour Onsite response Service[1]. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime, so you can get back to work fast.
Features
- You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Response time | 8 hour response |
| Duration | 3 years |
| Support type | Onsite repair |
| Coverage period (month) | 36 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Replacement parts and materials included; Onsite hardware support – same business day[1]; Coverage for all HP branded components; Remote problem diagnosis and support; Escalation management |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Additional information | excludes external monitor |
| Service method | Onsite repair |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |