Product Description
Overview
- When you can’t afford to wait for your device to be exchanged, let HP Hardware Next Business Day Advance Exchange get you back up and running as quickly as possible. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll ship you a replacement unit within the next business day[1] – along with a prepaid waybill to ship back your defective unit.
Features
- Don’t lose time to unexpected hardware defects or issues. HP Hardware Support Next Business Day Advance Exchange Service delivers replacement products or parts the next business day.[1]
- HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.
- A convenient and cost-effective alternative to onsite support, HP Hardware Next Business Day Advance Exchange Service provides a fast and reliable service exchange for eligible products.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Support type | Exchange |
| Duration | 3 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service features, header | Remote problem diagnosis and technical telephone support; Prepaid shipping label, materials, and instructions; Convenient door-to-door service; Next Business day exchange |
| Care Pack type | Electronic |
| Additional information | Excludes external monitor |
| Place of service | Offsite |
| Service method | Advanced unit exchange |
| Logistics options | Courier shipment and defective return |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |