Product Description
Overview
- The HP SmartFriend Service helps you solve a wide range of technical issues that may arise with your PCs and tablets. HP SmartFriend connects you with certified agents who can remove viruses, improve PC performance, solve software errors, and connect your devices to a wireless network.[1]
Features
- Frustrating software? Lost files? Confusing pop-ups? Your SmartFriend is here to help.
- Get tech support from a brand you trust with 75 years of technology innovation.
- SmartFriend has certified experts in all the popular operating systems -- there for you 24/7.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 1 year |
| Response time | Next available agent |
| Coverage window | Standard workdays - 9 hours |
| Support type | HP SmartFriend |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Warranty type | S |
| Coverage period (month) | 12 |
| Care Pack type | Electronic |
| Service features, header | Social media privacy support; Parental control setup and troubleshooting; Virus removal; Error troubleshooting; “How-to” assistance; Software installation and configuration; Connectivity assistance; Block unwanted third-party tracking; Phishing an... |
| Place of service | Remote |
| Service method | Phone |
| Warranty coverage | Warranty independent |
| Datasheet publication number | 4AA5-1705 |
| Facet Product type | Care Pack |