Product Description
Overview
- Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.[1]
Features
- Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
- There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
- Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage window | Standard workdays - 9 hours |
| Support type | Pickup and return |
| Duration | 3 years |
| Response time | Repaired within 3-7 business days |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service features, header | Prepaid shipment to HP repair center; Remote problem diagnosis and telephone or chat support; Replacements parts and materials; Prepaid return shipment; 3-5 business day offsite repair |
| Care Pack type | Electronic |
| Service feature highlights, header | Prepaid return shipment; 3-5 business day offsite repair; Prepaid shipment to HP repair center; Remote problem diagnosis and telephone or chat support; Replacements parts and materials |
| Warranty coverage | In warranty |
| Logistics options | Courier pick up and return |
| Service method | Depot repair |
| Place of service | Offsite |
| Datasheet publication number | 4AA3-8281 |
| Facet Product type | Care Pack |