Product Description
Overview
- HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
Features
- Offers a convenient, cost-saving alternative to onsite hardware repair for your HP product.
- Increase the return on your HP hardware investments and peace of mind. The longer the service plan you choose, the more reliable support you can expect from HP.
- Purchasing HP Care Pack service with HP product reduces total cost of ownership.
- HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service.
- No need to worry about shipping costs - we have it covered for you.
- Take advantage of our expert support specialists ready to provide remote assistance.
- HP provides quick replacement of your failed hardware unit the day after it goes down, if the problem can't be resolved remotely.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81112306 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Support type | Exchange |
| Duration | 3 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Warranty type | S |
| Coverage period (month) | 36 |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and support; Replacement arrives the next business day[1]; Shipping costs included; Complete service coverage |
| Place of service | Offsite |
| Service method | Advanced unit exchange |
| Logistics options | Courier shipment and defective return |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |