Product Description
Overview
- When your PC is experiencing a problem, you want it fixed. With HP Return to Depot, you can get assistance to resolve most issues by phone or online chat. And for more serious problems, send your unit to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 4-7 business days[1], and we’ll pay for its return shipment – so you can get back to business. Return to Depot is a cost-effective alternative to onsite service, and includes labor, parts, and materials.
Features
- For products in non-critical environments, Return to Depot offers an affordable alternative to more costly onsite support.
- HP will provide telephone technical assistance with installation, product configuration, setup, and problem resolution. In many cases, we can resolve your issues without the need to ship your device.
Product Videos
Specifications
| Spec | Description |
|---|---|
| Duration | 5 years |
| Support type | Return to depot |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Coverage period (month) | 60 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and support; Prepaid return shipment of a functional unit back to your location; Labor, replacement parts, and materials included; Repair at HP designated repair center; Four to seven business days standard turnaround time... |
| Additional information | Excludes external monitor |
| Warranty coverage | In warranty |
| Logistics options | Customer carry-in or shipment |
| Place of service | Offsite |
| Service method | Depot repair |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |