Product Description
Overview
- When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service[1] with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it—so you can get back to work.
Features
- Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Additional support option | Defective media retention |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 3 years |
| Support type | Onsite repair |
| Warranty type | S |
| Coverage period (month) | 36 |
| Service features, header | Defective Media Retention; HP remote system access and support; Formal escalation procedures and management; Next business day[1] onsite hardware support; Remote problem diagnosis and support; Replacement parts and materials included; Access to el... |
| Care Pack type | Electronic |
| Service method | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Additional information | excludes external monitor |
| Datasheet publication number | 5982-6547ENA Rev. 14 |
| Facet Product type | Care Pack |