Product Description
Overview
- Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.
Features
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage period (month) | 48 |
| Service features, header | Predictive AI-powered insights and proactive onsite support; End user alerts and automated IT ticketing; Remote problem diagnosis and support; Onsite repair or replacement, anywhere work happens; Solution Care Pack; Defective Media Retention |
| Care Pack type | Electronic |
| Facet Product type | Care Pack |