Product Description
Overview
- Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.
Features
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 3 years |
| Additional support option | Defective media retention |
| Coverage window | Standard workdays - 9 hours |
| Support type | AI-powered insights w/onsite repair |
| Response time | Next business day response |
| Coverage period (month) | 36 |
| Warranty coverage | In warranty |
| Service features, header | Predictive AI-powered insights and proactive onsite support; Remote problem diagnosis and support; End user alerts and automated IT ticketing; Defective Media Retention; Onsite repair or replacement, anywhere work happens |
| Care Pack type | Electronic |
| Service method | Onsite and Predictive Support |
| Service type | ELECTRONIC CARE PACK |
| Place of service | Remote and Onsite |
| Datasheet publication number | 4AA7-8543 |
| Facet Product type | Care Pack |
| Facet Support Type | AI-powered insights w/onsite repair |
| Facet Duration | 3 years |
| Facet Additional support option | Defective media retention |