Product Description
Overview
Features
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Additional support option | Defective media retention; PC Solution |
| Support type | AI-powered insights w/onsite repair / preferred access |
| Coverage window | Standard workdays - 9 hours |
| Duration | 3 years |
| Response time | Next business day response |
| Warranty coverage | In warranty |
| Coverage period (month) | 36 |
| Service features, header | Remote problem diagnosis and support; Onsite repair or replacement, anywhere work happens; End user alerts and automated IT ticketing; Defective Media Retention; Solution Care Pack; Preferred access to parts and HP service experts; Predictive AI-p... |
| Care Pack type | Electronic |
| Service method | Predictive support with preferred access |
| Service type | ELECTRONIC CARE PACK |
| Place of service | Remote and Onsite |
| Datasheet publication number | 4AA8-4528 |
| Facet Product type | Care Pack |
| Facet Additional support option | Defective media retention; PC Solution |
| Facet Support Type | AI-powered insights w/onsite repair / preferred access |
| Facet Duration | 3 years |