Product Description
Overview
- Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.
Features
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Additional support option | Accidental damage protection; Defective media retention |
| Support type | AI-powered insights w/onsite repair |
| Coverage window | Standard workdays - 9 hours |
| Duration | 5 years |
| Response time | Next business day response |
| Coverage period (month) | 60 |
| Warranty coverage | In warranty |
| Care Pack type | Electronic |
| Service type | ELECTRONIC CARE PACK |
| Service method | Onsite and predictive support |
| Place of service | Remote and Onsite |
| Datasheet publication number | 4AA7-8543 |
| Facet Product type | Care Pack |
| Facet Support Type | Onsite repair |
| Facet Duration | 5 years |
| Facet Additional support option | Accidental damage protection; Defective media retention |