Product Description
Overview
Features
Product Videos
Specifications
| Spec | Description |
|---|---|
| Business filter | cMPS |
| UNSPSC code | 81111812 |
| Support type | Onsite repair |
| Additional support option | Defective media retention |
| Duration | 5 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Component type | Carepacks |
| Warranty coverage | In warranty |
| Coverage period (month) | 60 |
| Service features | Fix issues quickly and conveniently with remote IT experts ready to perform remote troubleshooting, diagnostics and problem resolution.; When an issue requires in-person assistance, we’ll be on our way the next business day[1] to begin working on ... |
| Service features, header | Remote problem diagnosis and support; Onsite hardware support- next business day[1]; Defective media retention; Replacement parts and materials included; Escalation management; Coverage for all HP branded components |
| Care Pack type | Electronic |
| Service type | ELECTRONIC CARE PACK |
| Care Pack Subtype | BASE |
| Place of service | Onsite |
| Service method | Onsite repair |
| Additional information | Defective media retention |
| Facet Product type | Care Pack |