Product Description
Overview
- HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.[1]
Features
- Send your hardware to the HP designated repair center, deliver it in person or arrange for pickup—choose the service with the shipment option that works best for you.
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Enjoy expertise and experienced offsite service for quick and affordable repairs on the technology you use to run your business.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Return to depot |
| Duration | 3 years |
| Response time | Repaired within 3-7 business days |
| Coverage window | Standard workdays - 9 hours |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Warranty type | S |
| Coverage period (month) | 36 |
| Service features, header | Coverage window; Remote problem diagnosis and support; Turnaround time; Offsite support and materials; Return shipment; Shipment to the HP designated repair center |
| Care Pack type | Electronic |
| Place of service | Offsite |
| Logistics options | Customer carry-in or shipment |
| Warranty coverage | In warranty |
| Service method | Depot repair |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |