Product Description
Overview
- HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
Features
- HP Care Pack Services delivered through accredited network of partners or by an HP engineer ensuring the best possible service.
- Purchasing HP Care Pack service with HP product reduces total cost of ownership.
- HP provides quick replacement of your failed hardware unit the day after it goes down, if the problem can't be resolved remotely.
- Take advantage of our expert support specialists ready to provide remote assistance.
- No need to worry about shipping costs - we have it covered for you.
- Offers a convenient, cost-saving alternative to onsite hardware repair for your HP product.
- Increase the return on your HP hardware investments and peace of mind. The longer the service plan you choose, the more reliable support you can expect from HP.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 1 year |
| Support type | Exchange |
| Coverage period (month) | 12 |
| Warranty type | P |
| Care Pack type | Electronic |
| Service features, header | Shipping costs included; Replacement arrives the next business day[1]; Complete service coverage; Remote problem diagnosis and support |
| Service method | Advanced unit exchange |
| Warranty coverage | Post warranty |
| Logistics options | Courier shipment and defective return |
| Place of service | Offsite |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |