Product Description
Overview
- Depend on HP to troubleshoot PC issues with remote support and convenient onsite repairs. Optional device insights help HP quickly remediate issues.
- 3 years onsite support
Features
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Onsite repair |
| Duration | 3 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Additional support option | Defective media retention; PC Solution |
| Coverage period (month) | 36 |
| Warranty coverage | In warranty |
| Service features | Add additional coverage to up to 6 accessories that attach to your hardware to support work anywhere; Maintain control of sensitive data by keeping your defective hard drive |
| Service features, header | Opt into device-level data that helps diagnose and remediate PC issues; Remote problem diagnosis and support; Onsite repair or replacement, anywhere work happens; Solution Care Pack; Defective Media Retention |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Additional information | Defective Media Retention |
| Service type | ELECTRONIC CARE PACK |
| Facet Product type | Care Pack |
| Facet Duration | 3 years |
| Facet Additional support option | Defective media retention; PC Solution |
| Facet Support Type | Onsite repair |