Product Description
Overview
- Avoid disruption with our fastest support, including AI-powered, predictive issue alerts, preferred access to expert remote support and onsite repair.[1]
- 5 years predictive AI-powered insights, proactive, onsite support and preferred access
Features
- Fast pass to support. Request a support expert call you back during regular business hours, engage in after-hours chat, as well as benefit from parts, queue and field service prioritization.
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | AI-powered insights w/onsite repair / preferred access |
| Duration | 5 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Warranty coverage | In warranty |
| Coverage period (month) | 60 |
| Service features, header | Onsite repair or replacement, anywhere work happens; Preferred access to parts and HP service experts; Predictive AI-powered insights and proactive onsite support; End user alerts and automated IT ticketing; Remote problem diagnosis and support |
| Care Pack type | Electronic |
| Care Pack Subtype | BASE |
| Place of service | Remote and onsite |
| Service method | Predictive support with preferred access |
| Service type | ELECTRONIC CARE PACK |
| Facet Product type | Care Pack |
| Facet Duration | 5 years |
| Facet Support Type | AI-powered insights w/onsite repair / preferred access |