Product Description
Overview
- Help keep employees happy with device service and support options that restore productivity with HP onsite support.
Features
- Get employees back to productivity with convenient remote support that aims to solve device issues with 85% first time resolution.[1,8]
- For more complex issues, choose faster device remediation with HP onsite support.[1]
- Expand your protection on your HP devices with repair for up to 5 years without additional out-of-pocket expenses.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Response time | Next business day response |
| Support type | Onsite repair |
| Coverage window | Standard workdays - 9 hours |
| Duration | 3 years |
| Coverage period (month) | 36 |
| Warranty coverage | In warranty |
| Service features, header | Remote problem diagnosis and support; Onsite support wherever work happens; Faster tech support |
| Care Pack type | Electronic |
| Service type | ELECTRONIC CARE PACK |
| Care Pack Subtype | BASE |
| Additional information | excludes external monitor |
| Service method | Onsite repair |
| Place of service | Onsite |
| Facet Product type | Care Pack |
| Facet Support Type | Onsite repair |