Product Description
Overview
- HP realizes that data is vital to your business. When you purchase select HP commercial notebooks, desktops, or workstations with onsite support, from HP Care, HP offers you the option to purchase the Recover & Restore Service at a fraction of the normal cost. Knowing that you have protection in the event of a data disaster can bring invaluable peace of mind. If you cannot access the data on your hard disk drive (HDD), you can trust HP to help recover your data.[1]
Features
- Onsite operating system restoration provides high-quality remote fault diagnosis and onsite OS deployment for hardware supported by HP. Supported operating systems are Microsoft Windows 7, 8, 8.1, and 10.
- Enjoy quick, easy access to HP-certified remote diagnosis and troubleshooting. Get help with installation, setup, sync, and troubleshooting for computer operating systems and common software applications.
- The data recovery feature includes recovery of data in the event of data loss due to mechanical failure, accidental deletion, software crash, or malware.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Onsite repair |
| Duration | 3 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Legal disclaimer | HP Services are governed by the applicable HP terms and conditions of service provided or indicated to the Customer at the time of purchase. The Customer may have additional statutory rights according to applicable local laws, and such rights are ... |
| Warranty type | S |
| Coverage period (month) | 36 |
| Service features, header | Offsite data recovery; Onsite operating system restoration; Remote diagnosis and troubleshooting; Escalation management for complex incidents; Help with MS Office Suite, IE, Acrobat Reader, and more; Coverage windows based on local availability |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Additional information | Includes OS restore |
| Datasheet publication number | 4AA5-6454 |
| Facet Product type | Care Pack |