Product Description
Overview
- HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.[1]
Features
Product Videos
Specifications
Spec | Description |
---|---|
UNSPSC code | 81112306 |
Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
Coverage window | Standard workdays - 9 hours |
Response time | Exchange shipped within 4-7 business days |
Duration | 3 years |
Support type | Exchange |
Warranty type | S |
Coverage period (month) | 36 |
Care Pack type | Electronic |
Service features, header | Access to electronic support information and services; Coverage window; Prepaid shipping label, materials, and instructions for defective unit return; Hardware exchange; Remote problem diagnosis and support |
Logistics options | Customer ships defective, courier ships replacement |
Service method | Standard unit exchange |
Place of service | Offsite |
Warranty coverage | In warranty |
Datasheet publication number | 4AA5-7508 |
Facet Product type | Care Pack |