Product Description
Overview
- When your PC is experiencing a problem, you want it fixed. With HP Return to Depot, you can get assistance to resolve most issues by phone or online chat. And for more serious problems, send your unit to an authorized repair center near you. Our expert technicians will diagnose and repair your device within 4-7 business days[1], and we’ll pay for its return shipment – so you can get back to business. Return to Depot is a cost-effective alternative to onsite service, and includes labor, parts, and materials.
Features
- For products in non-critical environments, Return to Depot offers an affordable alternative to more costly onsite support.
- HP will provide telephone technical assistance with installation, product configuration, setup, and problem resolution. In many cases, we can resolve your issues without the need to ship your device.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage window | Standard workdays - 9 hours |
| Support type | Return to depot |
| Duration | 2 years |
| Response time | Repaired within 3-7 business days |
| Warranty type | S |
| Coverage period (month) | 24 |
| Service features, header | Remote problem diagnosis and support; Repair at HP designated repair center; Labor, replacement parts, and materials included; Prepaid return shipment of a functional unit back to your location; Four to seven business days standard turnaround time... |
| Care Pack type | Electronic |
| Place of service | Offsite |
| Service method | Depot repair |
| Logistics options | Customer carry-in or shipment |
| Warranty coverage | In warranty |
| Additional information | Excludes external monitor |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |