Product Description
Overview
- Pickup and Return Service with Accidental Damage Protection offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. Plus, accidental damage protection covers spills, drops, falls and more.
Features
- Send your hardware to the HP designated repair center, deliver it in person or arrange for pickup—choose the service with the shipment option that works best for you.
- HP’s expert technicians have the tools and resources to repair your equipment properly.
- For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
- Accidents happen. In the event that peril finds your PC, don't worry - accidental damage protection covers spills, drops, falls and more.
Product Videos
Specifications
| Spec | Description |
|---|---|
| Support type | Pickup and return |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Duration | 3 years |
| Additional support option | Accidental damage protection |
| Coverage period (month) | 36 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and telephone support; 3-5 business day offsite repair[1]; Accidental Damage Protection; Prepaid return shipment; Prepaid shipment to HP repair center |
| Additional information | Excludes external monitor |
| Service method | Depot repair |
| Warranty coverage | In warranty |
| Logistics options | Courier pick up and return |
| Place of service | Offsite |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |