Product Description
Overview
- Extended coverage begins the date of monitor purchase or monitor ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your HP monitor. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your monitor, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your monitor covered by the manufacturer that knows it best. Multi-year options are available.[1]
Features
- There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
- Does your HP product need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
- Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Duration | 3 years |
| Support type | Pickup and return |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service features, header | Remote problem diagnosis and telephone or chat support; Prepaid shipment to HP repair center; Replacements parts and materials; 3-5 business day offsite repair; Prepaid return shipment |
| Care Pack type | Electronic |
| Service feature highlights, header | Replacements parts and materials; Remote problem diagnosis and telephone or chat support; Prepaid shipment to HP repair center; 3-5 business day offsite repair; Prepaid return shipment |
| Service method | Depot repair |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Logistics options | Courier pick up and return |
| Datasheet publication number | 4AA3-8281 |
| Facet Product type | Care Pack |