Product Description
Overview
- When hardware issues come up, the sooner you can get running again, the better. Our HP Onsite Solution Support[1] is specially designed for your HP Point of Sale products, and includes support coverage for up to 6 attached peripherals, to vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it - so you can get back to work.
Features
- Enjoy peace of mind knowing you have access to our knowledgeable expertise and efficient service and support for your complete POS solution (limited to base unit and up to 6 peripherals).
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
- In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 4 years |
| Support type | Onsite repair |
| Warranty type | S |
| Coverage period (month) | 48 |
| Care Pack type | Electronic |
| Service features, header | Materials, parts, and return shipping included; Onsite hardware support; Remote problem diagnosis and support; Escalation management; HP electronic remote support solution; Access to electronic support information; Coverage includes up to 6 POS pe... |
| Additional information | Includes coverage for 1 external monitor up to 22" and up to 6 HP peripherals |
| Service method | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |