Product Description
Overview
- When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Onsite Service[1] with Accidental Damage Protection and Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it—so you can get back to work.
Features
- Accidents happen. In the event that peril finds your PC, don’t worry—accidental damage protection covers spills, drops, falls and more.
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Additional support option | Accidental damage protection; Defective media retention |
| Duration | 4 years |
| Support type | Onsite repair |
| Coverage period (month) | 48 |
| Warranty type | S |
| Service features, header | Access to electronic support information and tools; Defective Media Retention; Accidental Damage Protection; Remote problem diagnosis and support; HP remote system access and support; Formal escalation procedures and management; Replacement parts ... |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Additional information | excludes external monitor |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |