Product Description
Overview
- HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a maximum of 6 hours from the initial service request.
Features
- Enjoy peace of mind knowing you have access to our knowledgeable expertise and efficient service and support for your complete POS solution (limited to base unit and up to 6 peripherals).
- Improved system uptime
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Support type | Onsite repair |
| Additional support option | Data recovery; Defective media retention |
| Duration | 5 years |
| Response time | 6 hour resolution |
| Coverage window | 7 days a week - 24 hours |
| Warranty type | S |
| Coverage period (month) | 60 |
| Service features, header | 6-hour call-to-repair time commitment; Materials; Enhanced parts inventory management; Coverage includes up to 6 POS peripherals; Upfront audit; Work to completion; Escalation management; Access to electronic support information and services; Elec... |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Additional information | Call to Repair |
| Datasheet publication number | 4AA2-5481 |
| Facet Product type | Care Pack |