Product Description
Overview
- HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.[1]
Features
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next available agent |
| Duration | 1 year |
| Support type | Priority support |
| Coverage period (month) | 12 |
| Warranty type | S |
| Service features, header | Electronic remote monitoring and support, standard configuration; Access to electronic support information and services; Escalation management; Remote problem diagnosis and support; Work to completion; Coverage window; Parts and Materials; Onsite ... |
| Service features | HP has established formal escalation procedures to facilitate the resolution of complex problems. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with pro... |
| Care Pack type | Electronic |
| Service method | Phone |
| Warranty coverage | In warranty |
| Place of service | Remote |
| Datasheet publication number | 4AA2-5292 |
| Facet Product type | Care Pack |