Product Description
Overview
- Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support, as locally available, and extended coverage- while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.[1]
Features
- Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
- Get your device repaired by experts with genuine HP Parts and no hidden fees or deductibles.
- Get the most convenient experience for PC repair. If HP support can't solve your issue remotely and determines it can be repaired onsite, one of our technicians will come to you.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | HP Care Pack Services are sold separately. Service levels and response times for HP Care Packs may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit http... |
| Coverage window | Standard workdays - 9 hours |
| Response time | 3 business day response |
| Duration | 3 years |
| Support type | Onsite repair |
| Coverage period (month) | 36 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | 3 business day onsite hardware support; Remote problem diagnosis and telephone or chat support; Replacements parts and materials |
| Service feature highlights, header | 3 business day onsite hardware support; Remote problem diagnosis and telephone or chat support; Replacements parts and materials |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Datasheet publication number | 4AA3-8282 |
| Facet Product type | Care Pack |