Product Description
Overview
- Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.[1]
Features
- There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
- Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
- Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Pickup and return |
| Duration | 3 years |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Legal disclaimer | HP Care Pack Services are sold separately. Service levels and response times for HP Care Packs may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit http... |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service features, header | Coverage begins day of PC purchase; Hardware Repair Coverage; Quick service with genuine HP parts; No extra fees for repairs |
| Care Pack type | Electronic |
| Service feature highlights, header | No extra fees for repairs; Coverage begins day of PC purchase; Hardware Repair Coverage; Quick service with genuine HP parts |
| Service method | Depot repair |
| Logistics options | Courier pick up and return |
| Warranty coverage | In warranty |
| Place of service | Offsite |
| Datasheet publication number | 4AA3-8281 |
| Facet Product type | Care Pack |