Product Description
Overview
- HP Next Business Day Hardware Support for Travelers provides mobile computer users with a hardware support solution for their new HP portable product. This easy and convenient solution is available in all the countries/geographic locations listed in Table 1. This service is available for selected HP and Compaq branded products and includes, as locally available, a next-business-day onsite response time (with local-language remote problem diagnosis in participating countries) in support of hardware problem resolution. Support is provided during the standard business hours and days of the local country/geographic location.
Features
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Our experts are ready when you need you help. In-person repairs, parts, and service will arrive at your door the very next business day.[1]
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Support type | Onsite repair |
| Duration | 2 years |
| Warranty type | P |
| Coverage period (month) | 24 |
| Service features | This service is available in the following countries/geographic locations: 307797; Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized repres... |
| Service features, header | Onsite response time; Travel coverage; Remote problem diagnosis and support; Coverage for all HP branded components; Escalation management |
| Care Pack type | Electronic |
| Warranty coverage | Post warranty |
| Service method | Onsite repair |
| Place of service | Onsite |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |
