Product Description
Overview
- Minimize downtime and maximize convenience. Get back up and running quickly with HP Onsite Exchange Service. Get high quality remote troubleshooting assistance and, if necessary, an expert certified technician will exchange the device for you, at your site.
Features
- Take advantage of our expert support specialists ready to provide remote assistance.
- Our experts are ready to help. Get the convenience and expertise of a certified technician who will perform an exchange for you.
- You pay no shipping costs with convenient door-to-door pick up and delivery.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Support type | Exchange |
| Duration | 1 year |
| Response time | 3 - 5 business days response |
| Coverage window | Standard workdays - 9 hours |
| Warranty type | P |
| Coverage period (month) | 12 |
| Service features, header | Complete service coverage; No shipping required; Remote problem diagnosis and support; Exchange by a technician the next business day¹ |
| Care Pack type | Electronic |
| Warranty coverage | Post warranty |
| Place of service | Onsite |
| Service method | Onsite unit exchange |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |