Product Description
Overview
- HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.[1]
Features
Product Videos
Specifications
| Spec | Description |
|---|---|
| Support type | Exchange |
| Duration | 1 year |
| Response time | Exchange shipped within 4-7 business days |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 12 |
| Warranty type | P |
| Care Pack type | Electronic |
| Service features, header | Access to electronic support information and services; Prepaid shipping label, materials, and instructions for defective unit return; Remote problem diagnosis and support; Coverage window; Hardware exchange |
| Logistics options | Courier shipment and defective return |
| Warranty coverage | Post warranty |
| Place of service | Offsite |
| Service method | Standard unit exchange |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |