Product Description
Overview
- HP Next Business Day Hardware Support for Travelers provides mobile computer users with a hardware support solution for their new HP portable product. This easy and convenient solution is available in all the countries/geographic locations listed in Table 1. This service is available for selected HP and Compaq branded products and includes, as locally available, a next-business-day onsite response time (with local-language remote problem diagnosis in participating countries) in support of hardware problem resolution. Support is provided during the standard business hours and days of the local country/geographic location.
Features
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our experts are ready when you need you help. In-person repairs, parts, and service will arrive at your door the very next business day.[1]
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81112306 |
| Support type | Onsite repair |
| Duration | 2 years |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Warranty type | P |
| Coverage period (month) | 24 |
| Service features | Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer’s site, if this time falls within the specified ... |
| Service features, header | Escalation management; Coverage for all HP branded components; Remote problem diagnosis and support; Travel coverage; Onsite response time |
| Care Pack type | Electronic |
| Warranty coverage | Post warranty |
| Service method | Onsite repair |
| Place of service | Onsite |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |
