Product Description
7x24 telephone technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.
Service warranty certificate
Customers receive assistance from the Service Entitlements team to ensure their product is properly recorded. An e-mail Service Entitlement Certificate provides a detailed record of the service registration, along with the service expiration date.
Software upgrades
Software support contracts entitle customers to all software upgrades and updates, ensuring access to new features and product enhancements.
Data Center Operation: Change Features & Benefits
Manageability
Advanced workflow templates
Users can design workflows with both parallel and sequential flows in the graphical workflow editor
Asset library
Utilize the extensive catalog of physical infrastructure and IT devices from leading vendors.
Change report
Instant visibility to all moves, adds and changes to the entire data center.
Customizable templates
Specify the activities required to fulfill the needs of the individual work order, ensuring organizational policies and projects are easily applied to moves, adds and changes.
Progress report view
Easily track activity and progress by sorting on work order, due date, status and priority.
Email notification
Inform selected users of work order completion.
Global asset search
Quickly locate assets through free text search, and export equipment data to excel format.
Printable work orders
Print individual work orders detailing the tasks required for completion.
Live dashboard
Gain transparency to data center key performance indicators through easily configured web dashboards, displaying customizable management-level information.
Planning
Automated work order process
Create work orders and automatically generate tasks to move, add or change IT and infrastructure equipment. Schedule, assign and track the status of itemized tasks to implement changes in the data center.
Asset audit trail
Track asset moves, adds and changes by date/time, owner and work orders for view, print, and export.
Change management overview
Interactive interface showing past, future and pending changes to assist with resource and workload balancing, avoiding scheduling conflicts.
BMC Remedy integration
Ensure relevant information is shared and flowing between StruxureWare Data Center Operation: Change and the market leading process management system.
Personnel audit trail
Gain total transparency to physical equipment changes by user.
Maintenance scheduling
Facilitate scheduling and tracking of service and equipment maintenance to ensure visibility to all service plans and avoid scheduling conflicts.
Space reservation
Reserve rack space for new equipment to be installed quickly and easily.
Protection
Password Security
User-selectable password with strong password rules and reset password mechanism.
Read-only Access
Share access without risking unauthorized configuration changes.
Multi-user access
Enables several users to carry out work on the application simultaneously and merging changes from different users seamlessly.
User roles
Enable location and feature-based access through multi-user login and individual levels of user roles.
Agility
Localization
User interface available in major local languages; English, French, German, Spanish, Russian, Traditional Chinese, Simplified Chinese, Japanese, Korean, Brazilian Portuguese & Italian.
Optional deployment services
Ensure speedy deployment through the use of Schneider Electric Professional Services.
Features
- Renewal
- 3 year(s)
- Service time (hours x days): 24x7
Product Videos
Specifications
| Spec | Description |
|---|---|
| Number of years | 3year(s) |
| Product type | Renewal |
| Service time (hours x days) | 24x7 |
