Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service with Defective Media Retention. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime, so you can get back to work fast. When dealing with defective storage media, you maintain control of your sensitive data.
Features
- You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Onsite repair |
| Additional support option | Defective media retention |
| Duration | 1 year |
| Response time | 4 hour response |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 12 |
| Warranty type | P |
| Care Pack type | Electronic |
| Service features | You maintain security and control of sensitive data. We’ll diagnose problems with your defective storage media, provide a replacement drive and let you keep the old one.; We’ll replace any parts or materials required to get your hardware back to w... |
| Service features, header | Remote problem diagnosis and support; Onsite hardware support – same business day[1]; Defective media retention; Replacement parts and materials included; Escalation management; Coverage for all HP branded components |
| Place of service | Onsite |
| Service method | Onsite repair |
| Warranty coverage | Post warranty |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |