Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime so you can get back to work fast.
Features
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Response time | 4 hour response |
| Duration | 5 years |
| Support type | Onsite repair |
| Coverage window | Standard workdays - 9 hours |
| Warranty type | S |
| Coverage period (month) | 60 |
| Service features | We’ll cover all of the HP branded components such as HP Jetdirect network components, memory components and attached HP branded accessories – including paper trays, duplex units, and storage media.; When complex incidents occur, we’ll be ready. HP... |
| Service features, header | Onsite hardware support – same business day[1]; Replacement parts and materials included; Coverage for all HP branded components; Escalation management; Remote problem diagnosis and support |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Service method | Onsite repair |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |