UNSPSC code |
81111812 |
Support type |
Exchange |
Duration |
3 years |
Response time |
Exchange shipped within 4-7 business days |
Coverage window |
Standard workdays - 9 hours |
Coverage period (month) |
36 |
Warranty type |
S |
Service level options, header |
Covers the replacement of your HP product and all shipping and freight costs |
Service features, header |
Remote problem diagnosis and support; Hardware exchange; Prepaid shipping label, materials, and instructions for defective unit return; Coverage window; Access to electronic support information and services |
Care Pack type |
Electronic |
Service feature highlights, header |
Remote problem diagnosis and technical telephone support; Hardware exchange; Prepaid shipping label, materials, and instructions for return; Standard coverage window; Access to electronic support information and services |
Place of service |
Offsite |
Service method |
Standard unit exchange |
Logistics options |
Customer ships defective, courier ships replacement |
Warranty coverage |
In warranty |
Datasheet publication number |
4AA5-7508 |
Facet Product type |
Care Pack |