Product Description
Overview
- When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day[1] Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next day, help is there when you need it—so you can get back to work. Preventive Maintenance Kit Replacement service are included in defined times.
Features
- In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.[1]
- Defined times of onsite Preventive Maintenance Kits are included.
- Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Additional support option | Defective media retention |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Duration | 4 years |
| Legal disclaimer | [1] Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable... |
| Coverage period (month) | 48 |
| Warranty type | S |
| Service features, header | Remote problem diagnosis and support; Next business day[1] onsite hardware support; Replacement parts and materials included; Formal escalation procedures and management; Access to electronic support information and tools; HP remote system access ... |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Additional information | Included preventative maintenance kit |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |