Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service with Defective Media Retention. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime, so you can get back to work fast. When dealing with defective storage media, you maintain control of your sensitive data.
Features
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
- You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Additional support option | Defective media retention |
| Support type | Onsite repair |
| Coverage window | Standard workdays - 9 hours |
| Response time | 4 hour response |
| Duration | 3 years |
| Coverage period (month) | 36 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Coverage for all HP branded components; Onsite hardware support – same business day[1]; Escalation management; Replacement parts and materials included; Remote problem diagnosis and support; Defective media retention |
| Service features | When an issue requires in-person assistance, we’ll be on our way the very same business day[1] to begin working on your device and get you back up and running as soon as possible.; We’ll cover all of the HP branded components such as HP Jetdirect ... |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |