Product Description
Overview
- HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.
Features
- Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
- Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
- Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 5 years |
| Support type | Active Care |
| Warranty type | S |
| Coverage period (month) | 60 |
| Service features, header | Firmware updates for selected products; Replacement parts and materials; Next business day onsite hardware support [1]; Remote problem diagnosis and support; Auto-ticketing – for hard disk drives & batteries needing replacement; Hardware device in... |
| Care Pack type | Electronic |
| Warranty coverage | In-warranty |
| Service method | Onsite and Predictive Support |
| Place of service | Remote and Onsite |
| Service type | ELECTRONIC CARE PACK |
| Care Pack Subtype | BASE |
| Datasheet publication number | 4AA7-8543 |
| Facet Product type | Care Pack |
| Facet Support Type | Active care |
| Facet Duration | 5 years |