Product Description
Overview
- Help keep employees happy with device service and support options that restore productivity with HP Onsite Care.
Features
- For more complex issues, choose faster device remediation with HP Onsite Care.[1]
- Expand your protection on your HP devices with repair for up to 5 years without additional out-of-pocket expenses.
- Get employees back to productivity with convenient remote support that aims to solve device issues with 85% first time resolution.[1,8]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Support type | Onsite repair |
| Additional support option | Defective media retention |
| Duration | 3 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 36 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features | For faster response, an HP expert technician can be sent to your business to rectify the problem with HP Onsite Care.[1]; Added Defective Media Retention helps keep you in control of your data when hard drives fail.[3,4,5] |
| Service features, header | HP Onsite Care; Defective Media Retention |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Additional information | Excludes external monitor |
| Place of service | Onsite |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |