Product Description
Overview
- This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.[1]
Features
- Replacement of your HP product will use standard freight shipping and delivery, however, upgraded shipping is available for a fee
Product Videos
Specifications
| Spec | Description |
|---|---|
| Duration | 3 years |
| Support type | Exchange |
| Coverage window | Standard workdays - 9 hours |
| Response time | Exchange shipped within 4-7 business days |
| Service features, header | Remote problem diagnosis and support; Prepaid shipping label, materials, and instructions for defective unit return; Access to electronic support information and services; Coverage window; Hardware exchange |
| Service level options, header | Covers the replacement of your HP product and all shipping and freight costs |
| Service feature highlights, header | Access to electronic support information and services; Hardware exchange; Remote problem diagnosis and technical telephone support; Prepaid shipping label, materials, and instructions for return; Standard coverage window |
| Warranty coverage | In warranty |
| Logistics options | Customer ships defective, courier ships replacement |
| Additional information | EMEA only |
| Service method | Standard unit exchange |
| Place of service | Offsite |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |