Product Description
Overview
- You won't be down for long with HP Next Business Day[1] Exchange Service. Get high quality remote troubleshooting assistance and, if needed, a replacement will arrive the next business day, with shipping included. Send your failed unit back to HP in pre-paid packaging.
Features
- A permanent replacement product is shipped overnight via premium local shipping to your location (conditions apply).
- Must be purchased while the standard warranty is in effect and provides three years of coverage from the hardware purchase date.
- Covers the replacement of your HP product and all shipping costs.
- Take advantage of our expert support specialists ready to provide remote assistance.
- No need to worry about shipping costs - we have it covered for you.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81112306 |
| Coverage window | Standard workdays - 9 hours |
| Support type | Exchange |
| Duration | 3 years |
| Response time | Next business day response |
| Warranty type | S |
| Coverage period (month) | 36 |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and support; Replacement arrives the next business day[1]; Shipping costs included; Complete service coverage; Access to electronic support information and services |
| Service feature highlights, header | Remote problem diagnosis and technical telephone support; Hardware exchange; Prepaid shipping label, materials, and instructions for return; Standard coverage window; Access to electronic support information and services |
| Place of service | Offsite |
| Service method | Advanced unit exchange |
| Logistics options | Courier shipment and defective return |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |