Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime so you can get back to work fast.
Features
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Duration | 1 year |
| Response time | 4 hour response |
| Warranty type | P |
| Coverage period (month) | 12 |
| Service features, header | Coverage for all HP branded components; Onsite hardware support – same business day[1]; Replacement parts and materials included; Escalation management; Work to completion; Remote problem diagnosis and support |
| Service features | When complex incidents occur, we’ll be ready. HP’s formal escalation procedures enlist the skills of appropriate resources or third parties to get the job done.; Fix issues quickly and conveniently with remote IT experts ready to perform remote tr... |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Warranty coverage | Post warranty |
| Service method | Onsite repair |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |