Product Description
Overview
- When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day[1] Onsite Service. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime so you can get back to work fast.
Features
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Onsite repair |
| Duration | 4 years |
| Response time | 4 hour response |
| Coverage window | Standard workdays - 9 hours |
| Warranty type | S |
| Coverage period (month) | 48 |
| Service features, header | Escalation management; Coverage for all HP branded components; Onsite hardware support – same business day[1]; Replacement parts and materials included; Remote problem diagnosis and support |
| Service features | Fix issues quickly and conveniently with remote IT experts ready to perform remote troubleshooting, diagnostics and problem resolution.; When complex incidents occur, we’ll be ready. HP’s formal escalation procedures enlist the skills of appropria... |
| Care Pack type | Electronic |
| Warranty coverage | In warranty |
| Service method | Onsite repair |
| Place of service | Onsite |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |