Product Description
Overview
- HP Priority Access Service provides direct access to highly skilled remote support agents for your IT help desk agents. It reduces help desk phone time by leveraging internal diagnoses to efficiently process repairs and resolve issues. And it delivers a globally consistent experience available in over 60 countries and more than 20 languages.[1]
Features
- Enjoy collaborative IT assistance from a team that understands and appreciates your troubleshooting insight and leverages your internal diagnoses.
- Give your in-house IT help desk immediate access to highly-skilled remote support agents who can talk the talk and get straight to resolving the issues.
- Make the most of your IT resources with access to online tools that let you quickly and easily open, monitor, and close IT case tickets.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Duration | 3 years |
| Response time | Next available agent |
| Support type | Priority support |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage period (month) | 36 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Technical support design for IT; Online case management tools; Direct access to highly skilled remote support agents; Global experience |
| Additional information | Covers 250+ seats |
| Place of service | Remote |
| Service method | Phone |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA4-7521 |
| Facet Product type | Care Pack |