Product Description
Overview
Features
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Additional support option | Defective media retention; Travel coverage |
| Duration | 3 years |
| Coverage period (month) | 36 |
| Warranty coverage | In warranty |
| Service features, header | Travel Support; Defective Media Retention; Opt into device-level data that helps diagnose and remediate PC issues; Remote problem diagnosis and support; Onsite repair or replacement, anywhere work happens |
| Service features | Maintain control of sensitive data by keeping your defective hard drive; Device support in 90+ countries when employees are traveling on business |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Service method | Onsite repair |
| Service type | ELECTRONIC CARE PACK |
| Facet Product type | Care Pack |
| Facet Support Type | Onsite repair |
| Facet Additional support option | Defective media retention; Travel coverage |
| Facet Duration | 3 years |