Product Description
Overview
- 3 years onsite support wherever work happens
- Depend on HP to troubleshoot PC issues with remote support and convenient onsite repairs. Optional device insights help HP quickly remediate issues.
Features
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 3 years |
| Support type | Onsite repair |
| Additional support option | ADP with claims |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Warranty coverage | In warranty |
| Service features, header | Accidental Damage Protection; Opt into device-level data that helps diagnose and remediate PC issues; Remote problem diagnosis and support; Onsite repair or replacement, anywhere work happens |
| Service features | Repair or replace your PC when accidental drops, spills or electrical surges harm your device |
| Service type | CARE PACK HIDDEN |
| Additional information | Limited to 1 claim ADP |
| Place of service | Onsite |
| Service method | Onsite repair |
| Facet Product type | Care Pack |
| Facet Additional support option | ADP with claims |
| Facet Duration | 3 years |