Product Description
Overview
- 1 year onsite support wherever work happens
- Depend on HP to troubleshoot PC issues with remote support and convenient onsite repairs. Optional device insights help HP quickly remediate issues.[1]
Features
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applica... |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 1 year |
| Support type | Onsite repair |
| Warranty type | P |
| Coverage period (month) | 12 |
| Care Pack type | Electronic |
| Service features | For faster response, an HP expert technician can be sent to your business to rectify the problem with HP Premium.[1] |
| Service features, header | HP Premium |
| Service type | POST-ELECTRONIC CARE PACK |
| Warranty coverage | In warranty |
| Service method | Onsite repair |
| Place of service | Onsite |
| Datasheet publication number | 4AA8-2300 |
| Facet Product type | Care Pack |
| Facet Support Type | Onsite repair |