Product Description
Overview
- Reduce the hassle of hardware issues with HP Return to Depot Service. Get high quality remote troubleshooting assistance. If repairs are needed, ship or deliver your failed unit to an HP service center and enjoy delivery of a fully operational unit to your location- with shipping included.[1]
Features
- Enjoy the expertise and experience of our offsite service for quick repairs on the HP hardware you need.
- Know that your hardware will be fully operational as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- Send your hardware to an HP designated service center. You can either ship it or deliver it in person - whichever works best for you.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81112306 |
| Support type | Return to depot |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Duration | 1 year |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage period (month) | 12 |
| Warranty type | P |
| Service features, header | Remote problem diagnosis and support; Materials, parts, and return shipping included; Complete service coverage; Return shipment of functional device; Repair at a designated HP service center |
| Care Pack type | Electronic |
| Place of service | Offsite |
| Logistics options | Customer carry-in or shipment |
| Service method | Depot repair |
| Warranty coverage | Post warranty |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |